Grand Mondial Casino Sister Sites + Competitors + High Bonuses

Grand Mondial Casino is an online casino that was launched by Technology Services Trading Ltd in 2005. This means it is one of the oldest online casinos you’ll find that is still going strongly. At its launch and in its early life it went by the name Grand Monaco Casino, but a trademark suite forced it to change its name to Grand Mondial Casino. The online casino has been a part of the Casino Rewards Group following its acquisition by the Group in the early parts of 2011. You may be wondering if there are other sites like Grand Mondial Casino that offer similar features and games. The answer is yes, there are many other sites similar to Grand Mondial Casino that offer the same features under the same company. These casinos are related to Grand Mondial Casino because they are managed by the same company, Casino Rewards group and also offer similar themes and promotions. The similar casinos are popularly known as Grand Mondial Casino sister sites in the gambling world.

You can access the online casino at: www.grandmondial.eu. The website is available in English, French, and German. The service of the website is available to all who are 18 years and above, and not resident in any of the countries it restricted from joining. In this review, we shall explore all the Grand Mondial Casino sister casinos and also identify other Grand Mondial Casino alternatives and competitors that are not related to Grand Mondial Casino but also offer similar and better features, promotions and welcome bonuses.

Grand Mondial is an online casino that says it uses an “advanced gaming software… to bring you some of the best interactive gaming experiences available online”. The big question is whether this is just some advert speak, or whether Grand Mondial Casino is a makes a good destination for topnotch online casino gaming experience.

For example, is Grand Mondial Casino an entertaining online gaming destination with a rich variety of top quality online games? Is it a rewarding online gaming destination with an array of sumptuous bonuses? Does it provide a range of convenient banking options for making deposits and withdrawals? How about limits; does it offer friendly limits (betting limits, withdrawal limits, etc) that will not stifle the gaming experience?

In the first place, is Grand Mondial Casino legit, or is it just another scam house? That is; is it a gaming destination where players can actually have winnings, and get paid when they make withdrawals?

This review will examine Grand Mondial Casino in order to provide the information that will help you answer these questions and more. Grand Mondial Casino may be a great gambling site, however, if you want more similar and related platforms, you should check out the sister sites. Below are the best Grand Mondial Casino sister casinos in the gambling industry for players from Canada, New Zealand, Ireland, Germany and top European countries:

Grand Mondial Casino Sister Sites:

Grand Mondial Casino at a glance

Website: www.grandmondial.eu
Established in 2005 by Technology Services Trading Ltd, but now part of the Casino Rewards Group
A legit online casino licensed by Kahnawake Gambling Commission (KGC), UK Gambling Commission (UKGC), and the Malta Gaming Authority (MGA)
Has the “safe and fair” seal of eCOGRA
Employs 128 bit encryption to that players’ details are protected to the highest level possible
Powered by arguably the best online casino software provider – Microgaming
Offers over 500 online casino games including Slots, blackjacks, and Roulettes, Video Pokers, and Live Dealer games
Offers some of the biggest progressive jackpots in the industry including Mega Moolah, and Major Millions
Offers a welcome bonus that includes 150 chances of becoming an instant millionaire (first deposit) and 100% up to €250 (second deposit)
Bonus wagering requirement is 30 times bonus amount
Offers a wide range of deposit and withdrawal options which include credit cards, e-wallet, bank transfer
Minimum deposit is €10; minimum withdrawal limit is €/$50 while maximum withdrawal limit is €/$4,000 per week
24/ 7 customer support is available via email (support@crhelpdesk.com) and Live Chat
Provides services to Canada, New Zealand, Ireland, Germany and many countries in Europe

Sites Similar to Grand Mondial Casino & Alternatives:

In this section, we shall explore all the Grand Mondial Casino competitors and similar casinos that are not related but offer similar features, licenses and gaming software. These competitors are the best Grand Mondial Casino alternatives currently online and even offer better features than Grand Mondial Casino. Below are other Grand Mondial Casino competitors:

Grand Mondial Casino Games Review

Mobile Compatibility

The whole essence of online casinos is to provide convenient casino gaming. The online casinos move the experience from brick and mortar casinos to you wherever you may be. Since it is mobile devices that allow you to access the internet from wherever and whenever, the ideal online casino should be compatible with mobile devices.

This is one area where Grand Mondial fell behind for so long. But it has now launched a Grand Mondial Casino Mobile. So now, not only can you enjoy grand casino gaming when before your desktop devices, but also on the go via your mobile devices. So whether you are waiting in queues, or want to burn some time in transit, you can flip out your smartphone and fire up Grand Mondial Casino for some casino experience.

Software Version

Casino games are available for play via download version or instant play. The former requires you to download the casino software to your device, while the latter requires accessing games directly online using web browsers with no need for downloads.

Thankfully, Grand Mondial Casino offers players both versions. You can choose to download the software, which is straightforward and quick. Alternatively, you can play Instant Play version with Flash enabled browser.

Software Provider

An online casino is an “imitation” of brick and mortar casinos. So an online casino can only be as good as its software which creates the brick and mortar experiences. That said, the ideal online casino should be powered by topnotch casino software.

Grand Mondial Casino comes out well here, as it is powered by arguably the best and biggest online casino software, which is Microgaming. Microgaming has been around since the beginning of the worldwide web; it introduced the first online casino, and has since been setting the standards for online casinos. So its games feature stunning graphics, absorbing sound, and other top quality effects.

However, while Microgaming ticks all the right boxes. Having only it in the house does not come out well. This is because software providers differentiate the product with exciting tweaks (in features, game-play styles, etc). So where a casino draws games from multiple providers, you can enjoy different experiences.

Games Selection

Casinos should be first of all entertaining. It is the featured games that provide the entertainment, so the ideal online casino should feature a host of entertaining online games.

Thankfully, being the legit online casino that it is, Grand Mondial Casino ticks this box. It says that there’s no end to the level of excitement as it provides hundreds (over 500) of some of the finest casino games online. Games are added every time, so every time you play, you’re certain to find a new favourite. These games of Grand Mondial Casino cut across every genre of casino games such as slots, table games, scratch cards, live dealer games, and more.

Slots

Slot games are a significant part of any casino. The simplicity of game play is a big draw; but the flashing lights, pleasant sounds, and huge jackpots of these machines combine for a really exciting gaming experience. Thus, the ideal online casino will feature hundreds of slot titles.

Grand Mondial Casino ticks this box, as it does have hundreds of slot titles. These include the 3 – reel classic slots as well as the 5 – reel video slots. Grand Mondial Casino features some of the most famous slot titles in the industry, such as Thunderstruck II, Avalon II, and Immortal Romance. You’ll also find some that are straight out of the blockbusters; these include titles like Hitman and Tomb Raider.

Table Games

Imagine a casino without the classic table games; that’s no casino. Thus, as the legit and entertaining online casino gaming destination that it is, Grand Mondial Casino provides all the popular table games.

There’re Blackjack games, where you can try to beat the dealer and get to 21 first. The casino holds an impressive range of the most popular versions of Blackjack online, including Classic Blackjack Gold, Vegas Strip Blackjack, and Gold Series Atlantic City Blackjack.
There’re Roulettes, where you can spin the wheel and explode with excitement as the ball roll to a winning stop. Grand Mondial Casino holds an impressive variety of roulette games including American Roulette, French Roulette, and European Roulette
You’ll also find Baccarat; and if you’re a fan of the dice, there is Craps and some other dice games

Video Pokers

While slots are games of luck, and Pokers are games of strategy, video poker combines luck and strategy in its perfect combination of video slots and card game. Grand Mondial Casino advertises as having the most up-to-date video poker games online. It does have some of the more popular titles like Jacks or Better, Aces and Faces, and Deuces Wild. There are also entertaining spin-offs such as bonus, double, or triple poker.

Progressive Jackpots

The biggest draw of casino is the chance to hit the jackpot and rake home fortune. The games that best give this chance are progressive jackpot games. These are games with a pot that keeps increasing every time the underlying game is played. With the game usually featured in a network of casinos, the pot sees contribution virtually every second, causing it to grow up to mind-blowing figures (think: 6, 7, and 8 figure sums). That said; the ideal online casino should provide a lot of progressive jackpot slots.

As mentioned earlier, Grand Mondial Casino is powered by Microgaming, which is the clear leader in progressive jackpot games. Thus, Grand Mondial Casino offers some of the biggest progressive jackpot games in the industry. You’ll find popular progressives as Major Millions, Tunzamunni, Treasure Nile, and Cash Splash. Of course, there is Mega Moolah, which deserves a special mention. Known as the millionaire maker, the progressive resets to one million every time it is one, meaning that it guarantees a 7 figure payout.

With so many progressive jackpots offered, it is no wonder that the welcome bonus of Grand Mondial Casino gives new players 150 chances to be an instant Millionaire.

Live Dealer Games

Online casino games do their best to create the feeling of being in a brick and mortar casino, especially as modern games feature lifelike graphics and authentic sound effects. However, it can only be as good. Live Dealer games goes one step further to giving the feeling of being live in the brick and mortar casino. Actually the games are hosted by real humans in brick and mortar casino, and the action is relayed to your devices via streaming technology.

That said, modern casinos committed to providing the optimal gaming experience are offering Live Dealer games. Thankfully, you’ll find these games in Grand Mondial Casino. These are majorly the live versions of the table games, such as Live Blackjack games, and Live Roulette games.

Grand Mondial Casino Bonuses & Promotions

Another important consideration when looking at online casinos is bonuses. Remember that “the edge is always on the house”. Put another way, when you place a bet in a casino, you are more likely to lose than to win. However, this is not scam tendency; that’s simply how casinos can manage to remain in business. That said; players will almost always want the casinos to give them a little something. This comes by way of bonuses. Thus, the ideal online casino is one that offers regular promotions.

Grand Mondial Casino, like virtually every other real online casino in the business, has its own fair share of bonuses that it offers its players. This range from the welcome bonuses aimed at attracting new players, to match bonuses and loyalty programs aimed at retaining players.

Welcome Bonus

As mentioned earlier, casino welcome bonuses are designed to attract you to the particular casino, in the process shunning every other competing casino. Thus, the ideal online casino should have a very attractive welcome bonus.

Grand Mondial Casino advertises its welcome bonus thus “Grand Mondial Casino wants you to be its next instant millionaire, and as such, it is offering you 150 exciting chances to win the jackpot”. We seriously doubt if a welcome bonus could be more attractive. As a welcome bonus, some online casinos will offer to double players’ first deposit; others will match the first few deposits up to a particular amount; but Grand Mondial Casino gives players 150 chances to become instant millionaires.

Interestingly, this sign up bonus comes with a low minimum deposit requirement. With only a €/$10 first deposit, every new player in Grand Mondial Casino gets the 150 spins of exciting millionaire-making jackpot slots for the chance to be an instant millionaire. The 150 chances to become an instant millionaire will be awarded on first deposit (of at least €/$10 first) as a €/$37.50 bonus to your casino account; and this can be used to place 150 bets on the progressive jackpot slot games meaning each spin is worth €/$0.25.

True, it is very possible to play all 150 sign-up spins without hitting the jackpot. Thus, the Grand Mondial Casino signup bonus includes a more regular match up bonus which doubles your second deposit up to €/$250. Thus, the full value of the welcome bonus is:

First deposit bonus: 150 chances to be an instant millionaire
Second deposit bonus: 100% match bonus up to €/$250

Other Promotions

It shouldn’t be only new players that should have reasons to smile in an online casino. Thus, online casinos usually offer a range of bonus to make the house worthwhile for existing players. These come in the form of match bonus, no-deposit bonuses, cash backs, and more. With match bonuses, players who reload their account get a percentage of their deposit as a cash bonus. With no-deposit bonuses, players only need to log into their accounts find bonus codes and apply these to get cash bonuses (without having to make any deposit). With cashbacks, players will get back a percentage of losses.

However, when checking out Grand Mondial Casino for this review, we didn’t find any of these promos. Players also report finding it lacking in terms of bonuses.

Apart from the really attractive welcome bonus, the only other offer that Grand Mondial Casino talks about is its loyalty program. It’s a 6 tier program that basically rewards players for staying put. When you join, you’ll be entered in the lowest level, and you’ll climb up the levels by simply playing casino games and accumulating points. 1 point is awarded for every €/$10 wagered. Each higher level offers a new set of benefits such as bigger bonuses, priority support, birthday gifts and more.

Bonus Conditions

It is not enough to look at the bonuses offered, it is also important to look at the bonus conditions. For example, a gift of a car may be useless if the conditions that come with it include that you may never ride in it or give it out in any guise (rent, sell, etc). Thus, some online casinos may be sneaky in offering huge bonuses while putting conditions that make the bonuses virtually useless. That said, the legit online casino should come with favourable bonus conditions. Bonus conditions comes in the form of Bonus wagering (playthrough) requirement, games’ contribution to playthrough, betting limits when rolling over a bonus, etc

Bonus Wagering Requirement

Cash bonuses are sticky. That is they cannot be immediately withdrawn. Also, if you bet with cash bonuses and have winnings, you can neither withdraw the bonus nor the winnings. You can only withdraw bonuses and any winnings from them if after redeeming the bonus, you have wagered up to a particular amount. That amount that you must wager after redeeming a bonus before you can make any withdrawal is the “bonus wagering requirement”.

Thus, it is one of the most popular bonus conditions that players check. Needless to say, players will want the Bonus Wagering Requirement to be as low as possible. The lower it is, the faster they’ll be able to clear their bonuses and make withdrawals.

That said, Grand Mondial Casino advertises in its Terms and Conditions that “the first deposit bonus and second deposit bonus are subject to 200 times play-through before the bonus balance is converted to cash”. It adds that subsequent bonus amounts “will be subject to 30 times play-through before they may be cashed in”.

This means that if you try to max the second deposit bonus and deposit €/$250; to clear the €/$250 100% match up bonus that you get, you’ll need to wager €/$50,000. Needless to say that is way over the top. Wagering €/$50,000 to clear a €/$250 sounds crazy. Since the welcome bonus of Grand Mondial Casino consist of the first and second deposit; it’s safe to say that the welcome bonus does not have a favourable play-through requirement.

It would seem that even Grand Mondial Casino knows this as it significantly slices the bonus wagering requirement for other deposit bonuses to only 30 times the bonus amount. For example, from the third deposit, for a €/$250 bonus redeemed, you’ll have to wager €/$7,500 to clear it and be able to make withdrawals.

Suffice it to say that this is a very good offer. It is even lower than the industry average bonus wagering requirement, which is 40 times bonus amount (or 20 times bonus + deposit amount). That said; Grand Mondial Casino gives players better chances at clearing bonuses (those redeemed from the third deposit onwards).

Games’ Contribution to Play-through

When rolling over a bonus, different games played contribute a different percentage of the play-through. Playing a game that contributes little or nothing to play-through means that it’ll take more wagering and take way longer to clear the bonus. That said, you’ll want your favourite games (which you’ll want to be playing) to have relatively huge contribution to play-through.

In this regards, the contributing percentages of the games of Grand Mondial Casino are as follows:

100% – Slots and Parlour games
50% – Table Poker, Casino War, Sic Bo
10% – All Blackjack (except Classic Blackjack), Craps, and Baccarat
2% – All Video Pokers (except All Aces Video Poker) Caribbean Draw Poker, Texa Hold ‘em Bonus Poker Gold, Triple Action Hold ‘em Bonus Poker Gold, Classic Blackjack, and All Roulettes
0% – All Aces Video Poker

When playing Live Casino games, the contributing percentages are as follows:

100% – Deal or No Deal Live, and Lightning Dice
10% – Live Baccarat, Top-Card, and all Live Blackjack
2% – Super Sic Bo, Live Auto Roulette, Live French and American Roulette, Live Caribbean Stud Poker, Live Casino Hold ‘em, Live Three Card Poker, Live Dream Catcher Wheel, 2 Hand Casino Hold ‘em, and Side Bet City

Looking at the above, you’ll easily see that Grand Mondial Casino comes out strong. True, only online slots and parlour games have 100% contribution to play-through. However, other games have better contribution to play-through in this casino than you’ll find them contributing in many other casinos.

For example, Table Pokers (which here contributes 50% to play-through) are games that you’ll find in many other houses with only an 8% contribution to play-through. Also, in many houses, Sic Bo, Baccarats and Craps do not contribute to playthrough (0% contribution). But, in Grand Mondial Casino, Craps and Baccarats have a 10% contribution while Sic Bo has a whopping 50% contribution. Also, some online casinos do not allow their Live Games to contribute to play-through, but in Grand Mondial Casino, the Live Casino games have different contributions.

The only games we saw in this casino with a relatively low contribution to play-through are Roulettes. In many casinos, Roulettes contribute 8% to playthrough, but in here, the games had only a 2% contribution. On the whole, Grand Mondial Casino comes out well in terms of the contribution of its games to playthrough.

Other Bonus Conditions

There are other bonus conditions that need to be considered when deciding on whether you’ll redeem bonuses in an online casino. One of such is the maximum bet caps when playing through a bonus. You’ll want the maximum bets allowed to be as high as possible, so that you’re able to meet play-through requirements as fast as possible.

In this regards, Grand Mondial Casino says that single bets when playing-through a bonus should not be equal or in excess of 25% of the value of the bonus. Having a percentage of bonus cap is way better than a “money cap”, as it allows more flexibility. However, the 25% single bets cap of Grand Mondial Casino is relatively lower than that of many casinos around who cap their single bets when playing through a bonus at 30% of the bonus amount.

Grand Mondial Casino Banking Options

To play real money games in an online casino for a shot at winning casino prizes, you’ll have to deposit money in to your casino account; and when you do have winnings, you’ll have to withdraw these from your casino account. Thus, the ideal online casino should support a range of banking options for making deposits; and the legit online casino will definitely support a range of banking options for conveniently making withdrawal.

Deposits

As mentioned earlier, you’ll have to load your account. For this, you’ll want to find a range of convenient deposit options.

Deposit Options

Thankfully, Grand Mondial Casino ticks this box. It accepts deposits from: all major credit and debit cards (Visa, Mastercard, Diners Club, Maestro, etc), a variety of bank transfer services, prepaid vouchers, and from the web’s most popular e-wallet services such as Skrill, and Neteller. With these supported deposit methods, you shouldn’t have any issues with finding a convenient method to load your account no matter where you are. However, some may not like Grand Mondial Casino does not support any crypto currency option.

Deposit Limits

To play real money games in Grand Mondial Casino, you cannot deposit lower than €/$10; which means that its minimum deposit amount of €/$10.

This is a low enough amount; and it is the minimum deposit amount that you’ll find for many of the other online casinos out there.

Withdrawals

The legit online casino will not only allow winnings, but will allow withdrawals from the casino account. Thus, withdrawal is an even more important consideration. Players want to know what options are available to them, what limits are set, and how fast they can get paid when they make their withdrawals.

Withdrawal Options

In terms of withdrawal options, Grand Mondial Casino does relatively well. You can make withdrawal from Grand Mondial Casino using credit cards, e-Wallets, Direct Bank Transfer, as well as Electronic Fund Transfer (EFT)/ eChecks. However, the EFT/ eChecks is available for use to only players in Canada.

This is a wide range of options, so you shouldn’t have a problem with finding a supported banking method to conveniently make your withdrawals. Also, no crypto option is featured.

Withdrawal Limits

Casinos always set withdrawal limits; minimum withdrawal limits to curb how many times players can withdraw, and maximum withdrawal limits to curb how much players can withdraw at once. That said, you’ll want minimum withdrawal limits to be as low as possible so that you’ll not have to wait too long before you can make withdrawal. You’ll also want maximum withdrawal amount to be as high as possible, so that if you hit it big, you can withdraw all your winnings very swiftly.

In this regard, the minimum withdrawal amount of Grand Mondial Casino is €/$50 for all methods. The only exception is Direct Bank Transfers and Wire Transfers, which have a minimum withdrawal amount of €/$300. €/$50 minimum withdrawal amount is like the industry standard as many other online casinos have €50 as their minimum withdrawal amount.

At the opposite end of the spectrum, Grand Mondial Casino advertises that players can withdraw their winnings at a sum of €/$4,000 per week. The maximum withdrawal amount of €/$4,000 per week is relatively low, as many houses in the casino industry allow withdrawals of up to €/$5,000 per week.

Payout Speed

When you make a withdrawal, you’ll not want to have to wait for long periods before you’ll receive the payment. Thus, you’ll want the legit online casino to be one that not only pays, but one that features fast issuance of payout.

In this regards, Grand Mondial Casino says that when withdrawals are made, the withdrawn funds will be held in pending for 2 working days. It explains that this is so that you may reverse the withdrawal, in order that you can use the funds to continue playing.

Thus, it is 2 working days after submitting a withdrawing request that the payment processing starts. How long processing takes depend on the selected payment method as follows:

Credit and Debit cards take 3 working days
e-Wallets take 1 – working days
Direct Bank Transfer take 6 – 10 working days
Electronic Fund Transfer/ eChecks take 2 – 3 working days

However, when making a withdrawal for the first time, additional verification will apply, and these will add 5 – 7 working days to the regular payment processing time. That said, the imposed 2 days pending time before payment processing starts means that receiving the payout is relatively delayed.

Withdrawal Fees

It is also important to know what fees apply to the withdrawal you’ll use. Needless to say, players do not like fees; but where fees are a must, customers will want these to be as low as possible.

In this regards, withdrawing from Grand Mondial Casino is free for every method except Direct Bank Transfer. DBT withdrawals generally cost €35, but for withdrawals over €/$3,000, the cost is €/$70.

Grand Mondial Casino Complaints

The “complaints” section is always an important part of our reviews. Here we bring up what real customers of the online casino are saying about it. This gives valuable insight into whether the casino is a legit gaming destination worth your time. This is because too many complaints could be the red flag that the casino is not worth it, while a few complaints could mean otherwise.

For this section, we checked the top online review platforms with real customers’ reviews. Thankfully, Grand Mondial Casino has an above average rating in these independent platforms. For example, at the time of writing this review, in Askgamblers, it had a rating of 5.7 out of 10.

Ratings could have been higher but the complaints, and one complaint that was popular relate to the high bonus wagering requirement for sign up bonus. For example: Shammer in Askgamblers says “The bonus reward that you get when you deposit cash to bet with upon signup of an account with Casino Mondial. Keep in mind however, that this bonus reward is ‘bait’ to get you registered and to open an account…”

The complaint is that the wagering requirement for the sign up bonus is too high, and that it makes clearing the bonus and having winnings (that can be withdrawn) impossible. It should be said that many of the complaints were from a time when the wagering requirement was 60 times the bonus amount. However, as this review show, Grand Mondial has even upped it to 200 times the bonus amount. So if players had a hard time clearing the bonus, the task just got harder.

Pros:

Powered by the efficient and state of the art microgaming software ensuring high quality games
Mobile gaming is supported
Offers over 500 online games that includes slots, table games, video pokers
Offers live dealer games
Offers some of the best and biggest progressive jackpot games in the industry (such as Mega Moolah and Major Millions)
Offers an attractive welcome bonus that includes a first deposit bonus of 150 chances to be an instant millionaire, and a second deposit bonus of 100% cash bonus up to €/$250
Bonus wagering requirement (from third deposit onward) is 30 times bonus amount, which is relatively low
A wide range of convenient deposit and withdrawal methods are supported
24/ 7 customer support is available via email and live chat; and responses are super fast and sufficient

Cons:

Only one software provider
Apart from the welcome bonus, Grand Mondial Casino is lacking in terms of bonuses
First and second deposit bonuses have relatively high wagering requirement of 200 times bonus amount
Does not support crypto currency transactions
Withdrawn funds are held pending for 2 working days before processing and issuance of payout

Customer Support Service

It is virtually impossible to use an online casino without having cause to contact customer support service. You may simply have questions that you’ll answers to, or you may have issues that you’ll want resolved; or you may simply have to send documentation needed for verification. That said, you’ll want to find an effective customer support service.

In this regards, Grand Mondial Casino provides assistance starting with the self-help resource of an FAQ page. The FAQ holds support articles that’ll answer many of the questions that players will have. These are arranged by the following topics: Getting Started, Login and Registration, Banking, Loyalty Program, Casino Games, and Other Questions.

For contact support, Grand Mondial Casino provides an email service and a Live Chat feature. You can send an email to Support Service directly from your inbox using the email address: support@crhelpdesk.com. To use the live chat, use the link in the “Contact Us” page of the Grand Mondial Casino website. The casino advertises that the website is available 24 hours 7 days per week. When testing Grand Mondial Casino for the purpose of the review, the live chat feature worked as advertised.

The Grand Mondial sister casinos and alternatives will offer you great features and options to help your gaming experience.

One opening the chat feature, Dre answered immediately, acknowledging our presence and asking how help can be extended. The speed had us thinking we’ll be dealing with a bot; but we quickly found that Dre is a real human agent. When we dropped our question, a reply swiftly came that we’ll be directed to another agent who’ll better serve us. Almost immediately we found ourselves in another chat window, and this other agent answered our questions swiftly and sufficiently. Then a window came up prompting us to rate our experience; we had nothing but a 5-star rating.